How to open a dispute

A dispute opens from the order card within 7 calendar days of receiving the goods. Grounds: non-conformity to the description, damage, incomplete delivery. While a dispute is open, money stays in escrow.

• →Document the discrepancy: photos/video at unpacking, an acceptance act.
• →Open the dispute in the order card: choose the ground, attach evidence.
• →The seller responds on the merits — replacement or discount often settles it.
• →No agreement — the platform operator adjudicates.

The operator’s review takes 5 business days. The decision is visible to both parties in the dispute card.