Dispute timelines and outcomes

The operator reviews a dispute within 5 business days of escalation. Decisions rely on the parties’ evidence: photos, quality documents, carrier data and the deal history.

• →Dispute upheld: escrow refund to the buyer — full or partial.
• →Dispute rejected: escrow releases to the seller.
• →Compromise: partial refund/discount by mutual consent — recorded by the platform.

The operator’s decision can be appealed as provided by law; corporate disputes fall under the Sakhalin Region Arbitration Court (see Terms of Service).