Orders
Placing an order
From cart to payment: how a deal works on the platform.
An order starts from a lot card or an assistant draft. Until payment the seller is anonymous — you see specs, price, quality documents and warehouse region. The 8% platform commission is added on top and shown before confirmation.
- Choose quantity and delivery option (quotes from four carriers).
- Check the breakdown: goods + delivery + 8% commission — no hidden fees.
- Confirm the order — you have 30 minutes to pay before the hold releases.
- Pay via the partner bank — funds are held in escrow, not sent to the seller.
After payment the seller is revealed and has 24 hours to confirm and 3 days to ship — otherwise the order auto-cancels with a refund.
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Write to support — we reply within one business day; complex questions go to a subject-matter specialist.
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